HAVING THE METTLE TO CONTINUE INNOVATING

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Issue 6: October 2018

Our innovative new digital banking platform Mettle is cutting time and complexity for small business customers.

We recently launched the trial of another new and disruptive product, our independent digital banking platform for SMEs called Mettle.

How is it disruptive?
Mettle isn’t just another business account. It’s been developed to focus on four distinct needs of small business owners - to help them get paid, control their costs, make forward-looking decisions and access all details of their finances. Mettle combines all these capabilities into one easy to use app that sits alongside a business account.
Mettle’s been designed and developed from scratch by our CPB Innovation team working with our external partners CapCo and 11:FS who’ve brought specialist expertise and capabilities. By working this way, we had a proof of concept in six months and launched externally in just over 16 months!

How will it benefit customers?

Mettle is an independent, end-to-end platform for businesses and helps them cut time and complexity, using insights and interactions to help manage their cash flow and make better, future-facing, decisions.

It helps customers remotely open business accounts in minutes where typically this would take weeks if done offline. The app provides plenty of metrics and handy features such as spending breakdowns and forecasts, simple invoice creations, expense reporting and payment reminders.

Mettle was launched independently of RBS and NatWest, as a startup available to both customers and non-customers. The pilot started in November 2018, with the view of expanding to more customers as product-market testing develops.

Belinda Wong re-joined the Mettle team a few months ago, having been part of the original concept team. She commented, “It’s early days but so far customer feedback has been fantastic. The features they’re loving are the ease of the onboarding process, which can be as quick as five minutes and how easy it is to create simple invoices and have them automatically reconciled when the payment comes in”.

Is Mettle another bank?
‘Ok, but isn’t mettle a competitor’, I hear you say. Well, Mettle is much more than a bank… It addresses a lot of the pain points that businesses have identified when it comes to the day-to-day running of their finances, including chasing invoices and bookkeeping.
“The technology and banking landscape is constantly evolving and we’re continuing to adapt to our customer’s needs. We may have launched to the market but there is absolutely no sitting back now. 2019 will bring more challenges and opportunities to develop Mettle, at a faster pace than ever,” added Belinda

Know a business owner who’s an early-adopter?

Mettle is looking for customers! We’re looking for help with our next phase of growth and there are some amazing rewards for referrals. If you know someone who is a sole business owner (sole trader or limited company) and has an iPhone, then invite them to register on www.mettle.co.uk.

To find more about the referral competition, please follow Mettle on Workplace.